Michiel Hasselo Smits

Michiel Hasselo Smits is currently working as a Service Manager at Shared Service Centrum Ons and as an Application Manager/Service Management Coach at Happy Horizon. Prior to this, Michiel has held roles such as Service Manager/Lean Coach at the Ministry of General Affairs, Organisational Change Manager and Lead Business Information Management at Saxion University of Applied Sciences, Senior Service Delivery Manager, and Change Manager at Rijksdienst voor Identiteitsgegevens. Michiel has also worked at CRH, HIMtrainingen, Leiden University College The Hague, and COFRA Holding AG in various change management, ITSM process lead, lean trainer, tactical process manager, and agile coach roles. Michiel holds a Master's Degree in Economics from the University of Amsterdam and a Bachelor's Degree in Management of Technology from Amsterdam University of Applied Sciences. Michiel has expertise in Agile, Lean, ITIL, BiSL, TopDesk, Kata, VSM, Scrum, DevOps, Cobit methodologies.