Albert Mosquera

Albert Mosquera serves as the Lead Workforce Management Analyst at Happy Money, where responsibilities include compiling and analyzing contact center data for volume forecasting and capacity planning, as well as creating reports to guide stakeholders in achieving service level goals. Prior roles at Happy Money include Team Lead Member Experience, focused on conducting interviews and improving customer satisfaction, and Senior Member Advocate, providing technical and account support. Previously, Albert worked at Ovations Food Services and held various positions at Netmarble Games, including Manager of Community Operations and Community Manager, managing social media strategies for multiple titles. Additional experience includes customer support roles at Red 5 Studios, Activision, and Bank of America, along with early career positions in event supervision and theater operations. Albert holds an education from El Camino College.