Angela Ladino

Angela Ladino has worked in various roles since 2002. Angela began their career at Tekcien Ltda, where they worked as Sales Department/E-commerce, responsible for coordinating orders and shipments, meeting budget targets, handling customer requests and producing sales reports. In 2010, they moved to Restaurant ILHE HABANA, where they worked as Administrative Manager. In 2017, they joined HAPPYCAR GmbH, where they have held various roles including Customer Service Support Manager, Complaint Handler, and Internship in product management and customer support. As Complaint Handler, they were responsible for answering and resolving escalated consumer correspondence and providing educated, fair, and timely responses to consumer complaints. As Internship in product management and customer support, their duties included providing customer support via telephone, email and chat, customers' complain handling, and different translation tasks.

Angela Ladino received a Bachelor's Degree in Business Administration and Management, General from the University Autonoma de Colombia between 2002 and 2007. Angela then went on to further their education at The University of Salford, where they obtained a Specialization in Financial Management between 2007 and 2008, followed by a Master's Degree in Banking and Financial Support Services between 2014 and 2015.