Sounak Sarkar

Sounak Sarkar is a seasoned product management professional with extensive experience in integrating AI technologies into business operations. Currently serving as a Senior Product Manager at Haptik, Sounak leads initiatives to enhance AI agent capabilities and optimize the Agent Copilot platform for contact centers. Prior to this role, Sounak was a founding member of Spotlight, where efforts focused on expanding the customer base and developing a multi-currency payments platform. Experience at Paytm included implementing AI-driven ad personalization strategies, while earlier roles at the National Stock Exchange of India involved regulatory compliance and contract management. Sounak holds an MBA from the Indian School of Business and a B.A. LL.B. (Hons.) from the National Law School of India University.