Kenny Lang

Kenny Lang is a seasoned professional with extensive experience in customer service management and operational enhancements across various roles in the telecommunications and financial sectors. Currently serving as Senior Manager - Service Improvements at Hargreaves Lansdown since May 2023, prior positions include Channel Strategy and Experience Manager at The Student Loans Company and Customer Interaction Routing Manager at Three, where responsibilities spanned all customer interaction media to optimize operational performance. Kenny has also held roles such as Product Owner at Sky, overseeing Natural Language and IVR solutions, IVR Manager at Three, and Operational Readiness Analyst at Sky, among others, demonstrating a consistent focus on improving customer experiences and implementing innovative solutions throughout the career.