Whitney (Braunstein) Masulis

Service Designer at Harmonic Design

Whitney (Braunstein) Masulis has a diverse work experience spanning various roles and companies.

Whitney is currently working at Harmonic Design as a Service Designer since September 2022. Prior to this, they worked as a Freelance Service and UX Designer, providing their expertise in service and UX design as a freelancer.

From 2016 to 2018, they worked at KBS (kirshenbaum bond senecal + partners) as a Senior UX Designer. In this role, they led UX design projects for a luxury automotive client and a telecommunications client. Whitney conducted user interviews, created wireframes and user flows, built prototypes, and worked with developers to implement designs. Whitney also mentored junior designers and advocated for the involvement of the UX team in account-wide discussions.

In 2015, Whitney worked at Fjord Design and Innovation as an Interaction Designer. Whitney conducted research, interviews, and workshops to develop user archetypes, customer journeys, and service design blueprints. Whitney also designed screens for an ecommerce checkout flow.

Prior to that, from 2013 to 2015, they worked at HAVAS LYNX as a Digital Strategist and Service Designer. Whitney led the development of an online and offline patient support program and served as the lead digital strategist for a flagship product launch.

Whitney also has experience as a Lead Organizer for the NYC Service Design Jam event organized by Global Service Jam. Additionally, they worked as a Service Design Consultant, providing services to clients such as Havas Lynx and Rosetta Consulting, and as a Senior Digital Strategist at OgilvyOne Worldwide.

In 2010, they worked as an MBA Intern in Product Management at SEPHORA, where they developed strategies for video experiences and defined requirements for a Canadian retail site.

Whitney's earliest work experience dates back to 2005 when they co-founded Project Muso Ladamunen, a program that involved designing and launching initiatives, building relationships with government ministries and NGOs, and handling fiscal documentation for non-profit status.

Overall, Whitney (Braunstein) Masulis has a strong background in service design, UX design, digital strategy, and project management. Whitney has worked with various clients and companies, demonstrating their versatility and expertise in the field.

Whitney (Braunstein) Masulis has a diverse educational background. Whitney completed their Bachelor's degree in Visual Arts at Brown University from 2000 to 2004. In 2009, they pursued an MBA in Marketing at the MIT Sloan School of Management, which they completed in 2011. In 2014, Whitney attended General Assembly for User Experience Design. Whitney also holds a certification in Design Thinking and the Art of Innovation from Stanford University's Center for Professional Development, although the specific date of completion is not provided.

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