Elena Bolonina

Elena Bolonina has a diverse work experience that spans over several years. Elena currently works at Harness as an Enterprise Customer Success Manager, starting in January 2022. Prior to this, from December 2006 to December 2021, they worked at Quest Software in various roles. These roles include Customer Success Manager, Premier Support from November 2016 to December 2021, Support Account Manager, Premier Support from July 2012 to November 2016, and Technical Support Engineer from December 2006 to September 2013. As a Technical Support Engineer, they initially worked in Saint-Petersburg, Russia, for the Windows Management AD group of products and was later transferred to Paris, France. Their responsibilities included supporting applications for Active Directory, assisting in installation and configuration, troubleshooting, escalating issues to the development department, and contributing to the knowledge base. Elena also provided first-line support for French-speaking customers and prepared technical and marketing documentation in French.

Elena Bolonina began their education in 1999 at ITMO University, where they studied Engineering and Computer Graphics. Elena completed their program in 2004. Following that, they pursued a Master's Program in Interactive Systems Engineering at KTH Royal Institute of Technology from 2005 to 2006, although the degree name is not specified. Additionally, Elena obtained two certifications in 2021, namely Customer Success Manager Level I and Level II, both from Gainsight.