Jenna M.

Jenna M. has extensive work experience in the technology industry. Jenna is currently working at Harness as a Senior Enterprise Customer Success Manager, a position they have held since January 2022. Prior to that, Jenna worked as a Solutions Consultant as a self-employed individual starting in 2017. Jenna also served as a Senior Technical Account Manager at Puppet from April 2021 to January 2022. Jenna's previous roles include Enterprise Technical Account Manager at GitLab from December 2019 to April 2021, Enterprise Technical Account Manager at Dell EMC from November 2013 to January 2017, Director of Technology Operations at an undisclosed company from June 2012 to November 2013, Technical Account Manager at Kasasa from January 2011 to May 2012, and Information Technology Manager in the United States Air Force from January 2002 to January 2011.

Jenna M. holds a Bachelor's degree in Management Information Systems and Services from the University of Nevada-Las Vegas. In addition to their degree, they have obtained several certifications including "Continuous Delivery with GitLab" from LinkedIn in October 2019, "Architecting with Google Cloud Platform" as well as "Elastic Cloud Infrastructure: Containers and Services," "Elastic Cloud Infrastructure: Scaling and Automation," "Essential Cloud Infrastructure: Core Services," "Essential Cloud Infrastructure: Foundation," "Reliable Cloud Infrastructure: Design and Process," and "Google Cloud Platform (GCP) Fundamentals: Core Infrastructure" from Coursera, all obtained in December 2018. Furthermore, they have obtained the "ITIL® Foundation Certificate in IT Service Management" from AXELOS Global Best Practice in July 2014.