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Sumanth Srinath

Principal Customer Success Manager at Harness

Sumanth Srinath has a diverse work experience spanning over multiple companies. Sumanth is currently working as a Technical Customer Success Manager at Harness since August 2021. Prior to that, they worked as a Solutions Architect at VMware from August 2019 to July 2021.

Before joining VMware, Sumanth served at Avi Networks as a Senior Professional Services Consultant and later as a Professional Services Consultant. In these roles, they were responsible for delivering consulting services, supporting migration projects, and scoping efforts for incoming requests. Sumanth also worked as a Customer Success Engineer at Avi Networks, where they provided support to customers.

Sumanth started their career at Cisco in 2008 as a Software Engineer. Sumanth then transitioned to the role of a Customer Support Engineer, handling global and center-level escalations for critical issues. Sumanth eventually took on the position of Senior Customer Support Engineer, where they led a team and was responsible for maintaining key performance indicators.

Overall, Sumanth's work experience showcases their expertise in customer success, solutions architecture, professional services, and technical support.

Sumanth Srinath started their education by attending Vijaya pre-university college from 2002 to 2004, where they pursued a +2 degree in PCMB (Physics, Chemistry, Mathematics, and Biology). Following this, they enrolled at Visvesvaraya Technological University from 2004 to 2008 and completed their Bachelor of Engineering in Electronics and Communication Engineering. In 2021, Sumanth obtained a certificate in Management Essentials from Harvard Business School Online. Additionally, they have obtained several certifications, including Certified Customer Success Manager from The Success League, Certified Customer Success Manager (CCSM) Level 2 and Level 1 from SuccessHACKER, and CKA: Certified Kubernetes Administrator from The Linux Foundation. Sumanth also holds certifications such as CCIE from Cisco, HashiCorp Certified: Terraform Associate from HashiCorp, and RHCE from Red Hat. The months and years of obtaining the CCIE, HashiCorp Certified, and RHCE certifications are not provided.

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Timeline

  • Principal Customer Success Manager

    August, 2021 - present

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