Thaer Sharaf

Thaer Sharaf has a diverse work experience spanning various industries and roles.

In their most recent role at Harri, they served as a Senior Customer Support Analyst starting in February 2022. Prior to that, they worked as a Customer Support Analyst from September 2021 to February 2022.

Thaer also had experience as a Math Teacher at Rawabi English Academy, starting in September 2021.

Thaer was a Co-Founder and Program Manager at PITTI Academy from January 2017 to the present. In this role, they were responsible for developing business strategies, setting up processes and systems, and creating marketing plans. Thaer focused on developing new programs, activities, and operating plans while ensuring the goals of the programs were met.

Before that, they were a Quality Improvement/Call Center Manager at Wassel from February 2016 to December 2018. Thaer served as a Climbing Instructor at Wadi Climbing from March 2017 to March 2018.

Thaer's work experience also included roles at Reach for Telecom Services, where they were a Training & Development (MIS) Manager from May 2014 to January 2016. Thaer oversaw the creation and implementation of training programs and was responsible for the development of teams and agents. Thaer later served as a Team Manager, managing a team of 10 local and international customer service agents.

Other roles Thaer held earlier in their career include Receptionist at Aladin Hotel from July 2012 to October 2012, Director of Volunteers at the National Association to Support Cancer Patients from May 2012 to July 2012, Director of Volunteers at Sharek Youth Forum from 2007 to 2011, and Studio Manager at Triptech Advertising in 2010.

Overall, Thaer Sharaf has demonstrated their versatility through their various roles in customer support, teaching, program management, and leadership positions.

Thaer Sharaf completed their education in a chronological manner. In 2006-2007, they attended Al-Mustaqbal High School and obtained a Tawjihi degree in the Scientific Stream. Following this, from 2007 to 2013, Thaer pursued a Bachelor's degree in Economics at Al-Quds University. Alongside their educational achievements, Thaer also acquired additional certifications in relevant fields. In October 2022, they obtained certifications in "Build Wireframes and Low-Fidelity Prototypes" and "Foundations of User Experience (UX) Design" from Google.