Michael Chessher

Michael Chessher has a strong background in IT support, with a focus on voice systems and services. Michael started their career at Aker Solutions as a Technical Support Analyst, where they managed hardware refreshes and rollouts, as well as a shift in mobile platforms. Michael also configured and supported users, workstations, and group policies through Active Directory.

After Aker Solutions, Michael moved on to EMAS GROUP, where they served as a Technical Support Analyst. Here, they completed the roll out of new IT equipment, supported a large number of workstations and iOS devices across multiple locations, and acted as a liaison between the company and cellular providers to negotiate for the best rates. Michael also maintained email accounts, provided support for computer-based applications, and managed vendor relations.

Currently, Michael is with the Harris County Toll Road Authority, where they began as a Helpdesk Analyst and has progressively advanced to roles such as IT Telephony Specialist, Voice Team Lead, and Manager of Voice Systems & Services. Michael'sresponsibilities include managing and supporting voice systems, leading a team, and providing service desk and helpdesk support.

Overall, Michael Chessher has demonstrated expertise in IT support, particularly in the areas of voice systems, hardware rollouts, and user support.

Michael Chessher's education history includes attending Texas State University from 2004 to 2007. However, no specific degree or field of study is mentioned. In addition to their formal education, Michael also obtained several certifications. These include CVP Java Development for Studio from Cisco in June 2017, Call Studio Application Development for CVP VXML Server from Cisco in February 2017, NICE Certified System Administrator (NCSA) Standard for Engage R6.5 from NICE Ltd in January 2017, Administering Packaged Contact Center Enterprise from Cisco in October 2016, and ITIL version 3 Foundation from EXIN your ICT competence partner in September 2008.