Leyla Mai Nguyen

Leyla Mai Nguyen is an accomplished professional in customer relationship management and digital marketing, currently serving as Senior CRM & Retention Manager at Harrods since September 2019, where Leyla has successfully developed a CRM department from three to seventeen members, leading omnichannel communications. Previous experience includes roles as CRM & Retention Manager at Encore Tickets Limited, CRM Specialist EMEA at Deckers Brands, and Digital Marketing Coordinator at Dorothy Perkins. Leyla's early career involved positions in e-commerce and online marketing, complemented by a Master of Philosophy from Heythrop College, U. of London, and a degree in English with Creative Writing from Brunel University of London.