Harrods
Poonam Pitrola currently serves as a Cyber Security Assurance Manager at Harrods since March 2018, previously holding the position of IT Security Assessor. Prior experience at Marks and Spencer, from September 2001 to March 2018, includes roles such as Cyber Security Specialist, Security Service Analyst, Identity and Access Analyst, and Senior Service Desk Analyst. Poonam has a strong background in IT support and security, demonstrating proficiency in troubleshooting within service desk environments, improving key performance indicators, and collaborating effectively with second line support. With a systematic and analytical approach to problem-solving, Poonam has successfully trained and managed junior analysts, ensuring compliance with ITIL frameworks while delivering high levels of customer satisfaction.