Lisa Figura

Lisa Figura is a seasoned customer experience expert with 30 years of experience in the field. Currently serving as Vice President at Harte Hanks since 1998, Lisa Figura specializes in delivering customer experience strategy and consultation across various channels, including self-service, AI, phone, email, chat, video, SMS, and social media, while managing end-to-end technical infrastructure and solutions. Prior to this role, Lisa Figura held the position of Director of Account Services at Webcom Group from April 1997 to February 2000. Lisa Figura earned a Bachelor’s Degree in Marketing and Communications from West Chester University of Pennsylvania between 1988 and 1993.