Lyanne Fermin

Lyanne Fermin is a skilled Senior Business Analyst with extensive experience in process analysis and strategic planning across various sectors. Currently employed at Harvard Maintenance, Lyanne excels in facilitating discovery sessions, documenting business requirements, and driving continuous improvement initiatives. Previously, Lyanne served as a Managed Services Process Analyst at UDT, focusing on customer onboarding processes, and held roles as Strategic Planning Specialist at Instituto Nacional de Bienestar Magisterial and Senior Process Analyst at Claro RD, where significant contributions included the development of institutional strategic plans and process improvements that enhanced operational effectiveness. Lyanne holds an MBA from Quantic School of Business and Technology and a BS in Industrial Engineering from Instituto Tecnológico de Santo Domingo, complemented by a certificate from Université du Québec à Trois-Rivières.