Hastings Direct
John Crawford has over 19 years of work experience in various roles and companies. John is currently working as the Head of Customer Loyalty at Hastings Direct since August 2021. Prior to this, they worked at Cognizant as an Associate Director, focusing on Customer Experience Strategy & Transformation from June 2019 to July 2021. John also served as the Interim Head of Organisational Design at First Central for a 10-month contract from August 2018 to June 2019. Before that, they held leadership positions at Swinton Insurance, Towergate Insurance, The Co operative Insurance, Co operative Financial Services, The Co operative Bank, and ALDI Stores. Throughout their career, John has had extensive experience in customer service, sales, and project/programme management.
John Crawford attended Lancaster University Business School from 2006 to 2008, where they studied Strategic Leadership. Prior to that, from 1993 to 1997, they attended The University of Manchester and pursued a degree in Town & Country Planning.
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Hastings Direct
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Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention. Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers. A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling. Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.