Shannon Cavanagh-Druhm

Shannon Cavanagh-Druhm is an accomplished technical writing expert with extensive experience in leading diverse teams and driving communication across various sectors. Currently serving as Head of Technical Writing at Haven Technologies since August 2022, Shannon has successfully built a skilled technical writing team in collaboration with revenue operations. Previous roles include Senior Manager of Technical Writing at Unqork, where Shannon partnered with leadership to achieve key organizational goals, and Business Intelligence Analyst at Ciox Health, focusing on functional documentation for Natural Language Processing within medical coding. Shannon's earlier experiences include Senior Technical Writer at Derivco and Senior Technical Writer and Department Manager at Impro Technologies, where improvements to documentation standards and Agile methodologies were implemented. Educational qualifications include certifications in Organizational Leadership and Leadership Principles from Harvard Business School Online, as well as specialized training in technical writing.