Rachel Kapraun

Rachel Kapraun is a seasoned professional in customer experience with a diverse background across various companies. Currently serving as Director of Customer Experience at Havenly since June 2021, Rachel has progressed through roles including Sr. Manager and Manager in the same department. Previous experience includes leadership positions at Target and Brideside, where Rachel contributed to innovative approaches in service and engagement, particularly in bridal shopping. Rachel's career began in 2006 at The Buckle as a Sales Associate, leading to a multifaceted role at Weddings 826. Academic credentials include a Bachelor of Fine Arts in Fashion/Apparel Design from Columbia College Chicago and additional studies in Fashion Design at the School of the Art Institute of Chicago.