Accounts Receivable Coordinator

Are you known for exceeding expectations? Do you embrace the Spirit of Hawai‘i? Then please keep reading because we’re looking for people like you at Hawaiian Host Group.

Who are we? Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, KOHO, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to artisan chocolates, and macadamia milk-based ice cream. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm.   

We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. And more importantly, know that your work contributes to our purpose; to make the Islands’ future flourish. We do this through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.

That’s enough about us for now, we’d love to learn more about you. Read the job description below and let us know if you’re interested. We can’t wait to meet you!

POSITION SUMMARY:     Under the direction of the AP/AR Supervisor, the Accounts Receivable Coordinator handles general clerical and accounting tasks, primarily focusing on accounts receivable, collections, and customer management. This role also maintains receivables ledgers and supports other departments with customer-related inquiries.   

ESSENTIAL FUNCTIONS:

• Post and reconcile journal vouchers, cash receipts, subsidiary ledgers, and other accounting data.
• Maintain and reconcile accounts receivable aging detail to the general ledger on a monthly basis.
• Maintain general ledger by verifying and posting account transactions in an accurate and timely manner.
• Assist with month-end close by reconciling general ledger accounts to receivable ledger and providing reports as requested. Prepare weekly aging report for distribution to Sales Managers and Senior Management.
• Manage customer collections by contacting customers regarding overdue invoice payments, monitoring customer remittances, payment histories, and credit lines if applicable; coordinate customer holds with all relevant parties.
• Assist with customer management by updating customer profiles in the accounting system, responding to customer inquiries, and reconciling customer remittances.
• Verify the validity of customer account discrepancies by gathering information from the sales team, trade promotions, customer service, and customers; enter valid deductions and resolve unauthorized deductions through collaboration with all relevant parties.
• Maintain thorough and accurate records (both hard and electronic) related to customers, accounts receivable, cash receipts, and collections.
• Collaborate with Sales Managers, the AP/AR Supervisor, and Accounting Manager to address problem accounts and determine collection steps (e.g., account holds, collection notices, collection agencies, legal action).
• Communicate with and support other departments with general ledger account, customer management, and collection related inquiries.
• Provide reports and documentation for company audits as requested.
• Protect the company's value and integrity by maintaining confidentiality of information.
• Perform other work-related duties as assigned.
• Execute all duties and uphold standards in accordance with company policies and procedures.
• Regular attendance is required for the position.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Associate's degree in Accounting or equivalent work experience.
• At least two (2) years of experience in Accounts Receivable.
• Strong work ethic and time management skills; must be organized, detail-oriented, professional, and reliable.
• Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis, and multitasking abilities.
• Thorough knowledge of applicable accounts receivable/general ledger systems and procedures, financial chart of accounts, and corporate accounting procedures.
• Proficient in Microsoft Word and Excel; experience with Oracle Fusion or Oracle Cloud is a plus.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact professionally with employees and vendors.
• Ability to work independently and as part of a team in a fast-paced, high-volume environment, with an emphasis on accuracy and timeliness.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger; handle, or feel objects, tools, or controls; talk; and hear and occasionally required to stand; walk; climb stairs; balance; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

COMMUNICATION DEMANDS:

• The position requires written communication to outside trade persons/vendors; visiting/working at different worksites; talking to customers; written communication to co-workers; written communication to outside trade persons/vendors; talking on the phone; responding to written or verbal requests of vendors; talking to co-workers; receiving written instructions; responding to written or verbal requests of co-workers; receiving verbal instructions; writing/composing written language; reading

WORK ENVIRONMENT:

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is not normally exposed to weather conditions.
• The noise level in the work environment in the office is generally light to moderate.