HawkSoft
Dion Innes is an experienced professional currently serving as the Education Services Manager at HawkSoft, Inc. since October 2012, where responsibilities include leading a team of technical writers and videographers to produce educational content, alongside providing coaching and mentorship. In this role, Dion also remains actively involved in writing, having initially established help portal designs and standards as the sole writer. Prior experience includes data verification and validation at Rentrak Corporation, technical writing for Capstone Technology Corporation, franchisee operations at Dinners Done Right, and technical writing at Harland Financial Solutions. Dion holds a Bachelor's degree from the University of Oregon.
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HawkSoft
Since 1995, HawkSoft has been nationally recognized as a leading provider of innovative agency management solutions. Since the inception of our flagship offering, Client Management System (CMS), HawkSoft has challenged the status quo of agency management software with the surprisingly uncommon belief that agents know how to do their jobs betterthan software developers. Our aim has always been to help agents do quality work more efficiently, not by forcing them to adapt to the software, but by ensuring that CMS automates the tasks and workflow that agents know work best.