Lisa Osborne

Lisa Osborne currently serves as the Customer Insights Director at the Hazelden Betty Ford Foundation, a position held since March 2024. Prior to this role, Lisa was the CEO and Insights Leader/COO at Ignite 360 from July 2013 to February 2024, where leadership was demonstrated in enhancing organizational performance within a client service consultancy. Previous experience includes serving as a Shopper Insights Manager at Starbucks, contributing to foundational insights for the channel organization, and holding positions at General Mills Inc. in consumer insights and research management. Lisa's educational background includes a Master's Degree in English from the University of St. Thomas and a BS in Communications and English from Minnesota State Moorhead.