Elisa Pulvirenti is a skilled business transformation consultant currently employed at HazelHeartwood since February 2019. Prior to this role, Elisa served as a Services Onboarding Manager at Cisco from June 2017 to January 2019, where responsibilities included facilitating smooth service onboarding for EMEAR customers. Elisa’s earlier experience as a Customer Service Assistant at The Cotton Group from August 2013 to June 2017 involved managing B2B customer interactions, order processing, and enhancing customer service processes. Additionally, Elisa worked as an Assistant and adjunct manager at the Eurodesk office from January 2011 to January 2012, focusing on information dissemination about EU programs and managing international partnerships. Elisa holds a Master's degree in International Business Economics and Management from HUB-KUBrussel and a Bachelor's degree in Translation and Interpretation from Università del Salento.