Alex Katwaroo

Alex Katwaroo is an accomplished professional with extensive experience in network operations and technical support. Currently serving as the Director of Network Operations at Hudson's Bay Company since October 2019, Alex previously held several key positions at Vonage from October 2005 to October 2019, including NOC Technical Manager and Advanced Operations Support Manager. Notable achievements include a significant reduction in average handle time and improvements in schedule compliance, as well as the development of training programs to enhance team performance and address knowledge gaps. Alex holds multiple certifications including Juniper JNCIA, Lean and Six Sigma Yellow Belt, ITIL v.3 Foundations, and a Network Administration Certificate, demonstrating a strong foundation in technical expertise and operational efficiency.