Bowie Sum

Bowie Sum has extensive experience in customer service and assurance within the health insurance industry, currently serving as an Assurance Analyst at HBF Health since February 2014, overseeing quality checks and providing feedback for continuous improvement. Previously, Bowie held roles as a Corporate Relationship Consultant and Member Service Advisor at HBF Health, focusing on corporate account management and health insurance solutions. Prior experience includes managing operations as a Customer Contact Centre Shift Manager at Crown Perth and working as a Concierge Desk Attendant at Westfield. Bowie holds a Master of Accounting and a Bachelor of Commerce from Curtin University, along with two Certificate IV qualifications in Customer Contact and Frontline Management from Bluestone Training.