Jennie Kha

Jennie Kha is a seasoned professional in quality assurance, complaints, and compliance management, currently serving as the Quality Assurance, Complaints & Compliance Manager at HCF Australia since September 2021. Previously, Jennie held the role of Quality, Compliance & Complaints Manager at BizCover, where responsibilities included ensuring regulatory compliance and managing disputes with the Australian Financial Complaints Authority (AFCA). Prior experience includes positions at Peakbound Holdings Pty, rt health fund, UnitingCare NSW.ACT, and Vision Australia, where Jennie focused on quality compliance, operational standards, and team leadership. Educational qualifications include a degree in Tier 1 Insurance Broking from LMI College and various certifications in quality auditing and management.