Amit Thakur

Amit Thakur is a seasoned executive with extensive experience in customer experience (CX) transformation and digital transformation, currently serving as Vice President of CX Transformation at HDFC Life since September 2011. Demonstrated expertise in developing and executing customer-centric solutions that drive business growth and engagement spans various roles, including Assistant Vice President of Business Development, where Amit focused on digital alliances and strategic partnerships, and Senior Manager of Online Sales, managing call center operations and improving sales metrics. Prior experience includes Deputy Manager at Kotak Life Insurance, specializing in sales strategy and team coaching, and Officer of Tele Verification at Tata AIG General Insurance, ensuring compliance and exceptional customer service. Amit holds an Executive MBA in Operations Management and Supervision from ITM Group of Institutions and a Bachelor's degree in Zoology/Animal Biology from Gossner College.