Tracy Liu

Tracy Liu is an accomplished professional with extensive experience in customer success and account management. Currently serving as a Customer Success Manager and Mid-Market Team Lead at Headway, Tracy was the first member of the mid-market group team, effectively establishing consultative relationships with 700 group practices. Previous roles include Senior Account Manager, where Tracy developed critical business cases and created an Account Management playbook, and Senior Account Executive, achieving notable sales performance. Tracy's background also includes experience as a College and Career Success Coach at Breakthrough New York, SMB Account Executive at Credly, and various roles in marketing and administration. Tracy holds a B.S. in Business Management from Stony Brook University, graduating Magna Cum Laude.