Mark Smith is an accomplished Senior Architect at FedEx since May 2019, specializing in the modernization of special services through technologies such as Oracle CPQ, OTM, OMS, and WMS/Logfire, while supporting key technical tenets including API First and Cloud-Native strategies. Prior to this role, Mark held various positions at TNT Express from June 2001 to April 2019, including Solutions Architect, where responsibilities involved end-to-end solution design and ensuring adherence to architectural principles, and Customer Implementation Manager, overseeing project management for implementation solutions. Mark's earlier career includes roles as Functional Lead and Analyst/Programmer at TNT Express, as well as Analyst/Programmer positions at Consort Security Systems Ltd and OCR. Mark obtained a Bachelor's Degree in Accounting and IT from Staffordshire University and completed secondary education at Northlands Boys High School in Durban, South Africa.