Kimberly O'Connor

Kimberly O'Connor is an experienced leader in call center operations, currently serving as Vice President of Call Center Operations at Healthfirst since October 2017. Prior to this role, Kimberly held the position of Senior Director in UHC Operations and Partner Management at UnitedHealth Group from April 2006 to October 2017, demonstrating a strong background in managing operational strategies and enhancing customer service within the healthcare industry.