Melissa Laurent

Melissa Laurent, BSN, RN, MSN, MS Informatics, is an accomplished healthcare professional with extensive experience in care management and nursing leadership. Currently serving as Director of Care Management at Healthfirst since August 2020, Melissa is responsible for implementing strategic goals focused on service quality and process improvement while ensuring compliance with industry standards. Previous roles include Director of Case Management at Fidelis Care and Assistant Director of Clinical Eligibility at Healthfirst, where responsibilities encompassed personnel management and regulatory training. Earlier career positions involved leading nursing teams, mentoring new nurses, and providing direct patient care in critical care settings. Melissa holds a Master of Science in Informatics and Administration, a Bachelor of Science in Nursing, and a Bachelor of Science in Psychology, all from reputable institutions.