William Nowell

William Nowell serves as the Director of Workforce Effectiveness-Digital Operations at Healthfirst since May 2022, where a centralized process for system requests has been successfully implemented. Previously, William held the position of Vice President of Customer Care at Michael and Son Services, contributing to significant sales growth by enhancing customer experience through an IVR system. William also developed a people-first culture in the role of Director of Customer Service, establishing ten critical core values within the team. Additional experience includes leading Customer Care and Telesales at Lumber Liquidators, where warranty claims were notably reduced, and overseeing a large work-at-home operation at Alorica, achieving a considerable decrease in attrition rates. Prior experience also includes directorship at Delta Dental Insurance, where performance guarantees were markedly improved. William holds a Bachelor of Arts in Communication from Christopher Newport University.