Carolyn Broderick Armstrong

Carolyn Broderick Armstrong has extensive work experience in various roles within the customer service industry. Carolyn began their career at MassMutual in 2006 as a Call Center Team Lead and later transitioned to the role of Business Operations Consultant. In 2014, they became a Transition Consultant before eventually working as a Compliance Consultant from 2017 to 2019. In 2016, they briefly served as a Call Center Director. In 2021, they joined PCS Retirement, LLC as a Call Center Manager before transitioning to a similar role at Health New England. Since 2021, they have been working as a Director of Customer Experience.

Carolyn Broderick Armstrong began their education in the year 2000 at Springfield Technical Community College, where they pursued an Associate of Arts (AA) degree in Liberal Arts and Sciences, specifically focusing on General Studies and Humanities. Carolyn completed this program in 2002.

Afterward, they enrolled at Smith College in 2002 and graduated in 2004 with a Bachelor of Arts (B.A.) degree in Sociology.