Daniel Miles

Senior Incident And Problem Manager at Health New Zealand | Te Whatu Ora

Daniel Miles is an experienced IT professional with a progressive career spanning over two decades. Currently serving as a Senior Incident and Problem Manager at Te Whatu Ora Health New Zealand since February 2024, Daniel previously held multiple roles at healthAlliance, including Critical Health Services Application Manager and Incident and Problem Manager, where oversight of a 15-member Service Desk team was crucial in providing 24/7 support to 28,000 end users. Prior experience includes leadership positions at Origin IT, where Daniel managed high-performing service desk teams and oversaw engineering functions, along with roles at TigerNet Solutions Ltd and Sensation Yachts, focusing on IT management and client experience. Daniel's foundational experience includes desktop support and field service engineering, complemented by a certification in First Line Management from Wintec.

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