Tim Shepherd

Incident & Problem Manager at Health New Zealand | Te Whatu Ora

Tim Shepherd is an experienced IT professional currently serving as the Incident & Problem Manager at Te Whatu Ora Health New Zealand since July 2022. Prior to this role, Tim was with the Ministry of Health New Zealand for nearly three years, where the introduction of an ITIL-based Incident and Problem management policy significantly enhanced operations during the onset of the COVID-19 pandemic. Tim's career also includes key positions at Porirua City Council as Acting Manager Operations Business Technology and Project Coordinator, and at Spark Digital NZ as Project Coordinator and Technical Analyst. Early career experience includes roles as Service Team Leader and Database Developer at Renaissance Corporation Limited, and various technical support positions at companies like Open Media, CDL, and Southmark (Fujitsu). Tim's educational background includes attendance at Maclean's College and Wellington College.

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Health New Zealand | Te Whatu Ora

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Health New Zealand - Te Whatu Ora leads the day-to-day running of the health system. Functions are delivered at local, district, regional and national levels. These include: - hospital and specialist services - the National Public Health Service - clinical governance - primary and community care. We also work to improve services and health outcomes. We do this in partnership with Te Aka Whai Ora - Māori Health Authority. We have united the former 20 District Health Boards, shared services agencies and Te Hiringa Hauora (Health Promotion Agency). Social media guidelines: https://www.tewhatuora.govt.nz/about-us/media-centre/#community-guidelines-for-te-whatu-ora-social-media-channels


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