Sushant Yadav

Sushant Yadav is currently serving as a Major Incident and Problem Manager at Ensono since April 2024. Prior to this role, Sushant worked at CompuCom as a Critical Incident Manager from January 2021 to March 2024, where responsibilities included recognizing significant events, involving technical personnel, and managing customer communication to restore services promptly. Additionally, Sushant served as a Subject Matter Expert, delivering SLAs and KPIs to facilitate management targets and ensuring smooth service delivery through cross-functional collaboration. Earlier experience includes a position as a Technical Support Analyst at Tech Mahindra from July 2019 to March 2020, providing technical support for telecommunications and internet service. Sushant holds a Bachelor's degree in Computer Science from Savitribai Phule Pune University, earned in April 2019.