Jean Miranda

Jean Miranda is an experienced call center representative currently employed at Healthcare Associates Credit Union since April 2022, where responsibilities include adhering to company policies and scripts to meet call-time and quality standards. Previously, Jean served as a call center representative at Great Lakes Credit Union from February 2015 to June 2022, where the role progressed to assistant branch manager with a focus on training new team members. Jean's career began at Phone-Co Credit Union, serving as a loan processor from February 1986 to February 2015, providing assistance to members in resolving account issues and managing follow-ups for payments and services.