Shakira Johnson

Shakira Johnson is an experienced professional in client service and management, currently serving as a Service Delivery Manager at HealthEquity since April 2019, where responsibilities include client support for COBRA, Direct Bill, and Commuter Health Spending Accounts. Prior roles include Account Consultant at WageWorks, managing client relationships and ensuring benefit satisfaction, and Contact Solution Specialist, providing solutions for product-related inquiries. Earlier experience encompasses customer service roles at Global Industrial, Assurant, Bank of America, and a security position as Correctional Officer I at the Georgia Department of Corrections. Shakira holds an Associate's degree in Criminal Justice and Corrections from the University of Phoenix and a high school diploma from William Penn High.