Sue-Ann Villano

Sue-Ann Villano brings over two decades of experience in healthcare operations, management and marketing to her new role at Healthix. Over the last five years, her focus has been primarily on the health information exchange space with an emphasis on meeting state deliverables, performance metrics and service delivery to clients. She has worked with current and past leadership to successfully merge both eHealth Network of Long Island with the Interboro Regional Health Information Organization and more recently, the New York Care Information Gateway with Healthix.

Sue-Ann leads the newly established Customer Success department at Healthix. In this role, her priorities include working to facilitate a smooth transition of NYCIG clients into the Healthix environment, increasing utilization and customer satisfaction with Healthix products and services, and collaborating with Member Services & Business Development to meet organizational goals.

Sue-Ann specializes in client relationship building and developing strategies to resolve issues of multidisciplinary teams composed of clinicians, medical office support staff, and payers to improve access and utilization of up-to-date health data. Prior to working in the HIE arena, Sue-Ann held positions at Stony Brook Medicine, Columbia University and Memorial Sloan Kettering Cancer Center. She holds a Bachelor of Science degree in Health Care Administration from LIU/C.W. Post and a Master’s in Public Administration from the NYU Wagner Graduate School of Public Service.