HealthSherpa
Sammi Lane is a seasoned professional in customer support and operations management, currently serving as the Manager of Consumer Advocate Support at HealthSherpa since August 2022. In this role, Sammi leads a team managing seasonal hiring and driving operational efficiency through system implementations and training development. Previous experience includes significant leadership positions at Motive, Grubhub, and Yelp, where Sammi oversaw global support operations, managed cross-functional initiatives, and developed training programs that enhanced customer satisfaction and team performance. Sammi possesses a Bachelor's degree in Liberal Arts and Sciences from San Francisco State University and has successfully navigated the complexities of customer care while advocating for consumer interests.
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HealthSherpa
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HealthSherpa's mission is to help every American feel the comfort and security of having health coverage. They use innovation, technology, and customer service by real people to make your healthcare options easier to understand, faster to sign up, and simpler to use. HealthSherpa is a Healthcare.gov certified web broker, giving consumers, employers, and nonprofits a simpler platform for enrolling individuals and families in subsidy-eligible health plans. They provide consumers access to tools to aid their plan selection and to make the best use of their insurance after they’ve enrolled. With support via phone, email, and chat throughout the enrollment process, consumers don't need to feel confused by the Affordable Care Act (ACA) anymore.