Lyndse Horn is an experienced onboarding trainer and auditor at HealthStream since September 2021, responsible for interviewing Tier 1 customer service candidates, managing new hire onboarding, and creating training resources. Previous roles include Customer Service Specialist 1 at HealthStream, where case accuracy and customer satisfaction were prioritized, and various positions at Ingram Content Group, where Lyndse onboarded over 120 publishers and conducted training sessions. Earlier career stages included serving as a substitute teacher at AdvantagexPO and holding customer care roles at Hallmark Cards. Lyndse Horn holds a Bachelor’s Degree in Business with a Concentration in Management from the University of Phoenix.
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