Rebecca V.

Rebecca V. has a diverse work experience in customer service and management roles. Rebecca currently serves as the Sr. Director of Customer Excellence at Hearing at Home, LLC, where they focus on disrupting and reshaping the hearing aid market. Prior to this, they worked as the Call Center Director at Nano Hearing Aids, where they managed operations, analyzed data, and created reports. Rebecca also served as a Quality Assurance Supervisor at Alorica, where they were responsible for process control, improvement, and team management. Rebecca has a proven track record of success, having made the site they supervised the top 1 for 5 consecutive months among 8 different sites worldwide. In 2022, they will be taking on the role of Process Improvement Analyst.

Rebecca V. obtained an Associate's degree in Computer Science from CARTEL Science Educational Foundation INC, where they studied from 2011 to 2013. In addition, they have acquired certifications in Email Marketing from HubSpot Academy and completed training in Excel Essential and QuickBooks Payroll from LinkedIn in 2021 and 2022, respectively.