Steffi Knapp

Steffi Knapp is a seasoned Salesforce Business Analyst Consultant at HeartCentrix Solutions, drawing on extensive experience from a 12-year tenure at TriNet, where roles included Senior Business Analyst and CRM Support Administrator. With certifications as a Salesforce Business Analyst, Administrator, Scrum Master, and SAFe 6 Agilist, Steffi has successfully led business transformation initiatives, improving CRM workflows and user adoption rates significantly. Prior experience includes project management at Atkins Research Group Inc., team leadership at American Express, and research specialization, showcasing a consistent track record of enhancing operational efficiency and client satisfaction across various domains. Steffi holds a Bachelor of Applied Science in Marketing Management from Western Governors University.