Beth Gates

Beth Gates has extensive work experience in customer experience, business process ownership, professional services, customer success, operations leadership, and system administration. Beth is currently the Customer Experience Director at HeartFlow, Inc, where they are responsible for shaping the end-to-end customer experience strategy and guiding the organization to deliver a streamlined customer experience. Prior to this, Beth held various roles at Philips, including Business Process Owner, Customer Success & Delivery; Director to Senior Director, Professional Services & Customer Success; Global Operations Leader, a.i.; Head of Customer Service & Technical Account Management, North America, a.i.; and Manager to Sr. Manager, Technical Training & Clinical Services, North America. Beth also worked as a Technical Trainer at Philips and was previously involved in system administration at Banner Health. Throughout their career, Beth has demonstrated expertise in driving transformation programs, improving operational efficiencies, and delivering exceptional customer outcomes.

Beth Gates holds an MBA in Health Industry Leadership from Regis University. Beth also has a Bachelor's degree in News-Editorial Journalism and Multi-Cultural Anthropology from the University of Northern Colorado. In addition, Beth has obtained various certifications including Customer Experience (CX) Trends from LinkedIn, Financial Coach Master from Ramsey Solutions, and Philips Leadership Development Program from the Center for Creative Leadership. Beth has also obtained certifications in Kaizen Facilitator, Lean E2E Basics Trainer, Lean Foundation, and Philips Leadership Development - Catalyst from Philips. Furthermore, Beth has an ITIL v3 Foundation certification from the Information Technology Infrastructure Library.