Sonja Heckert

Sonja Heckert has over 28 years of work experience in the healthcare industry. Sonja currently holds the position of Sr. Director, Patient Services at Heartland Dental since August 2020. Prior to this, Sonja held various leadership roles at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas. Their roles included serving as a Sr. Director in Resource Management and Analytics, where they monitored and managed contact centers' performance and allocation of resources across five states. Sonja also served as a Director in Service Delivery and Operation, where they oversaw inventory management and developed correspondence to address member questions. Sonja started their career at Blue Cross and Blue Shield as an Auditor in Medicare and later became a Sr. Manager for the Mattoon Service Unit, leading optimization efforts in various areas.

Sonja Heckert holds a Master's degree in Accounting from the University of Illinois Springfield, which they obtained in 1997. Prior to that, they obtained a Bachelor's of Science degree in Accounting from Southern Illinois University, Carbondale in 1992. In 2021, Sonja Heckert obtained a certification from the Bell Leadership Institute in Achievers.