Brendan Mulroe

Call Center Performance Manager at Heartland Home Services

Brendan Mulroe has a diverse work experience spanning various industries. Brendan began their career as a National Sales Center Trainee at Major League Soccer, where they gained hands-on sales experience and excelled as the Top Sales performer for a week. Brendan then worked as an Account Executive at the Chicago Fire Soccer Club before transitioning to a Sales Team Supervisor role at Vivid Seats LLC.

Mulroe later joined Calumet College of St. Joseph as an Assistant Men's Soccer Coach, where they contributed to the development of the team. Brendan then moved on to Leapfrog Online as a Sr. Specialist in Call Center Operations, where they honed their skills in managing call center operations.

In 2018, Mulroe joined Big Blue Swim School as a Member Services Manager, overseeing member services for the organization. Brendan later became the Director of Call Center Operations at Otter Self Storage, where they led call center operations for the company.

Currently, Mulroe holds the position of Call Center Performance Manager at Heartland Home Services, a leading residential home services company. In this role, they are focused on empowering, engaging, and inspiring brands to accelerate their performance.

Overall, Mulroe's work experience demonstrates their versatility and expertise in sales, call center operations, and team management.

Brendan Mulroe's education history includes a Bachelor's Degree in Business Management from Calumet College of St. Joseph, which they obtained between 2006 and 2010. Before that, they attended Portage High School from 2002 to 2006 to complete their high school education. In 2012, Brendan Mulroe received a National E License from the United States Soccer Federation. Brendan also obtained certifications in soccer coaching, specifically the NSCAA Goalkeeping Level 1 Diploma and the NSCAA Goalkeeping Diploma Level 2, both from the National Soccer Coaches Association of America, in 2014. Additionally, Brendan Mulroe holds a Six Sigma Green Belt certification from Kennesaw State University, but the specific time of obtaining this certification is not provided.

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