Fahid Sultan

Fahid Sultan is an experienced professional in passenger experience and operations within the airport and customer service sectors. Currently serving as a Passenger Experience Manager at Heathrow since May 2017, Fahid plays a key role in enhancing passenger experiences through collaboration with stakeholders and leadership of large operational teams. Prior roles include Resource Allocator, overseeing the deployment of over 100 Security Officers, and Security Officer, ensuring safety compliance at the airport. Fahid's background also includes significant experience at Travelex from April 2014 to March 2017, where Fahid excelled as a Terminal Sales Manager and Operations Support, focusing on customer service excellence and operational efficiency.