Gemma Askam

Gemma Askam has extensive experience in learning and operations management at Heathrow since October 2007, currently serving as a Learning Delivery Specialist in Leadership Development and previously as a Learning Operations Coordinator. Key responsibilities include managing apprenticeship programs, stakeholder relations, and the development of leadership initiatives such as Heathrow's Flying Colours program and the Let's Go succession scheme. Additionally, Gemma has a strong background in operational roles, including Terminal Controller and Security Officer, where duties encompassed monitoring passenger flow, ensuring terminal safety, and enhancing customer service. Prior experience includes roles at Younique Products as an independent presenter and in customer service positions at Insight and BSH Bosch and Siemens. Gemma holds a Level 2 qualification in Principles of Team Leading and various other educational credentials in team leadership and coaching.