Katie G.

Katie G. has extensive experience in the IT industry, working at both Heathrow and British Airways. Katie has held various roles such as Head of Technology- Service Delivery, IT Service Manager, Service and Vendor Manager, Operational IT Service Assurance Team Leader, User Support Analyst, Senior IT Systems and Process Trainer, and Senior IT Operations Officer. In their roles, Katie has been responsible for coordinating service delivery, vendor management, reducing flight delays caused by IT failures, facilitating system implementation, and ensuring smooth operation of IT systems and applications.