Jennifer Smith

Jennifer Smith is an experienced Customer Success Manager at Hectre, specializing in product implementation and account strategy for clients in the United States, Canada, and Western Europe since May 2023. Previously, Jennifer was a founding member of the Customer Success department at Hectre, where key achievements included establishing onboarding workflows, creating training materials, and maintaining a 97% renewal rate. Jennifer's versatile experience also encompasses roles as Programme Manager and Coordinator at GridAKL, Front Desk Receptionist at YHA Australia, and Guesthouse Manager at Travellers House Osaka, along with various contract positions across several industries in Switzerland and Australia.