Jeremy Davis

Jeremy Davis is an experienced IT and customer support professional, currently serving as an IT and Service Support Specialist at Hegla Corp and a Senior Customer Support Analyst at Cogito Corp. With a strong background in customer service management, Jeremy has implemented key performance metrics, streamlined internal processes, and improved response times significantly throughout various roles. Previous experience includes positions at EFCO Corporation and Expedia, Inc., where Jeremy excelled in technical support, troubleshooting, and mentoring. Throughout a career spanning over two decades, Jeremy has consistently leveraged data analytics to enhance service delivery and drive operational improvements.